Case Studies

This case study focuses on the testing Qual IT carried out for a client in the Australian market during 2010.

The client runs an online retail shop for experience gift vouchers. Specific areas of this website had been re-designed within the previous couple of years, but previous projects hadn't comprised the website navigation, accessibility and search optimization as a whole.

The existing website was to be restructured to increase opportunities to sell, improve usability and to align branding across all pages. Qual IT was approached by an Australian test management company to deliver testing services for this project.

Qual IT was initially approached by the State Owned Enterprise client, Company A to provide test consultation support for their upcoming website. The role would include reviewing the level and extent of the testing that was being proposed by the vendor and also to determine the scope and focus of a client based UAT activity. Qual IT was also given the responsibility to conduct work with the business and vendor to complete the UAT testing.

The project (their website) is a concept whereby a consumer can try/be sent samples of products. Access to the products will be through a website with the consumer able to order via the website or via text message once they have registered the required details.

Qual IT was initially approached by an agricultural sector client (Company A) as they were in the build phase of a major project and wanted some guidance as to how best approach testing.

The project was a multi-vendor one and Company A had already been involved with one of the vendors on an earlier project whereby the end-user experience had not been good. Company A was keen for advice and some governance of the testing project.

The project was adding a CRM Module to SAP and reconfiguring their customer model. Additionally, they were incorporating Software as a Service capability to their Salesforce. There was to be one source of truth, CRM, with feeds back to their legacy systems via a DB2 database. The local intranet was being upgraded as a front door into CRM for the Salesforce or via text message.

The client, a SOE (Company A) was looking to replace its current financial system due to significant concerns over the stability of the current system, processing issues, the number of manual workarounds in place, limitations to current system's reporting capabilities and the heavy reliance on using Excel to provide standard financial reports.

Following a robust evaluation, Microsoft Dynamics AX to be implemented by Vendor A in partnership with Vendor B was assessed as the best fit, lowest risk, and preferred solution.

This case study focuses on a Test Process Review Qual IT carried out on a New Zealand State Owned Enterprise during 2007. The Client (name withheld) operates in the item delivery, logistics and retail sectors. The Client has a large IT department with a blend of internal and outsourced development, but predominantly operates with an outsourced development model.

Challenges & Issues:

The Client was regularly experiencing major budget and time overruns on its projects in the effort to achieve quality software releases into production. Common causes were poor initial business requirements and low quality code releases from vendors, meaning that testing became a problematic process.